Urban public transport: conditions of terminals in the metropolitan area of integration Aracaju/SE
DOI:
https://doi.org/10.17564/2316-381X.2013v1n2p09-17Keywords:
Terminals Bus Integration, Aracaju, Public PoliciesAbstract
The research aimed to know the conditions of urban public transport within the terminals of bus integration in the metropolitan area of Aracaju and vision of its users about the purpose of use, conditions of service of the population, the overall quality of service and need for change, fundamental knowledge for the suggestion of changes in customers service and creating actions and policies aimed at promoting respect for the rights of citizenship in the context of public transportation. The study, based on qualitative and quantitative approach, was conducted through secondary and primary data with field survey in the nine terminals integration of Aracaju, allowing to the conclusion that the system users consider the conditions of service of public service inappropriate.